( Show Syllabus )
MEANINGS AND DEFINITIONS
- OFFICE MANAGEMENT
- OFFICE MANAGER
- OFFICE
- OFFICE MANUAL
- ORGANISATIONAL MANUAL
- ORGANISATIONAL CHART
- PLANNING
- ORGANISING
- STAFFING
- DIRECTING
- CONTROLLING
- OFFICE LAYOUT
- OFFICE ACCOMODATION
- FILING
- INDEXING
- OFFICE RECORDS
- E-FILING
- EDP
- OFFICE COMMUNICATION
- INTERNAL COMMUNICATION
- EXTERNAL COMMUNICATION
- SUPERVISOR
FUNCTIONS
1. FUNCTIONS OF OFFICE MANAGEMENT
- Basic Functions
- Collecting information
- Recording information
- Arranging, analysing and processing the information
- Preserving Information
- Supplying information
- Administrative functions.
- Management functions
- Procuring stationery and supplies
- Designing and control of office forms
- Purchasing office equipments and furniture
- Safeguarding of Assets
- Personnel Management
- Maintaining Public Relations
1. SIGNIFICANCE OF OFFICE MANAGEMENT
- Office as a service centre
- Office as a memory centre
- Office as a channel of communication
- Office as a co-ordinator
- Office as a controller
- Office as a intermediary
- Importance of office to employees
- Importance of office to customers
- Importance to general public
2. ESSENTIALS OF GOOD FILING SYSTEM
- Collection and classification of documents
- Preservation of documents
- Systematic arrangement of documents
- Provide proof
- Provide information
- Provide guidance to the staff
- Protection of records
- Helpful in setting disputes
- Ready reference
- Helps in planning and decision making
- Better control
- Facilitates follow ups
- Internal communication
- Communication and management control
- Communication and coordination
- Communication and integration
- Communication and motivation
- Communication and training.
- External communication
- Communication and external environment
- Communication and competition
- Communication and public relation
QUALIFICANTIONS OF OFFICE MANAGER
- QUALIFICANTIONS OF SUPERVISOR
- KNOWLEDGE AND SKILLS OF SUPERVISOR
- ADV AND DIS ADV OF OFFICE LAYOUT
- USES AND LIMITATIONS OF EDP
